Return Policy
Last Updated: September 4, 2026
At Kachhela Medex Pvt. Ltd., we are committed to providing quality pharmaceutical and healthcare products to our customers and business partners.
Due to the nature of pharmaceutical, healthcare, and related products, returns are subject to specific conditions.
1. Return Eligibility
Products may be considered for return only in limited circumstances, including:
Incorrect products supplied due to an error on our part
Products received in damaged condition during transit, subject to verification
Products with manufacturing defects, where applicable and verified
Other exceptional circumstances approved by Kachhela Medex
All return requests are subject to review and approval.
2. Non-Returnable Products
For safety, quality, regulatory, and product integrity reasons, pharmaceutical and healthcare products may not be eligible for return once they have been delivered, opened, used, stored improperly, or handled outside approved conditions.
Products may also be non-returnable where returns are restricted by applicable laws, regulations, product type, or contractual terms.
3. Reporting a Problem
If you receive an incorrect or damaged product, please contact us as soon as possible after delivery.
When submitting a return or complaint request, please provide:
Order or invoice details
Product name
Batch or lot details, where applicable
Description of the issue
Clear photographs or other supporting evidence, where applicable
Prompt reporting helps us investigate and resolve the matter efficiently.
4. Return Authorization
Do not return any product without prior authorization from Kachhela Medex.
If your return request is approved, we will provide instructions regarding the next steps.
Unauthorized returns may not be accepted.
5. Product Condition
Where a return is approved, the product must be returned according to the instructions provided by our team.
The product should remain in its original packaging and be handled in a manner that maintains appropriate product safety and quality requirements.
6. Refunds and Replacements
Where applicable, and following verification of an approved claim, Kachhela Medex may offer one of the following solutions:
Replacement of the affected product
Credit or adjustment, where mutually agreed
Refund, where applicable and approved
The appropriate resolution will depend on the nature of the issue, product type, contractual terms, and applicable regulations.
7. Shipping and Return Costs
Responsibility for shipping or return-related costs will depend on the reason for the return and the terms of the applicable business transaction.
Where the issue is confirmed to be the result of an error or defect attributable to us, the matter will be handled in accordance with the agreed resolution process.
8. International Orders
For international shipments, return procedures may differ depending on customs regulations, import requirements, product regulations, and logistics arrangements in the destination country.
Customers are advised to contact our team before taking any action regarding an international return.
9. Contact Us
For questions regarding returns, damaged products, or product-related concerns, please contact our support team.
Kachhela Medex Pvt. Ltd.
Email: info@kachhela-medex.com
Phone: +91 8047833153
We will review your request and assist you with the appropriate next steps.